Return and Refund Policy

Effective Date: [Insert Date]

Thank you for shopping at Lola BCN. We aim to ensure your satisfaction with every purchase. Below are our policies for returns and refunds.

Returns

  1. Time Frame:
    • You may return most items within 30 days of delivery.
    • EU Compliance Note: Per EU regulations, you have a legal right to withdraw from your order within 14 days of delivery, no reason required.
  2. Conditions:
    • Items must be unused, undamaged, and in their original packaging/tags.
    • Proof of purchase (e.g., order number) is required.
  3. Process:
    • Step 1: Contact our Customer Service at [email/phone] to initiate a return.
    • Step 2: Ship the item to:
      [Insert Return Address]
    • Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., defective/wrong item).

Refunds

  1. Processing Time:
    • Refunds are processed within 14 business days after we receive the returned item.
  2. Method:
    • Refunds will be issued to the original payment method.
    • For store credit or exchanges, notify us during the return process.

Exceptions

  • Non-returnable items:
    • Perishable goods, personalized/custom items, and final sale products (clearly marked at purchase).
  • Late or missing returns: Refunds may be denied if the item arrives outside the return window or in used condition.

Exchanges

  • To exchange an item, contact us first. Exchanges are subject to availability.

Contact Us

For questions or to start a return:

  • Email: [insert email]
  • Phone: [insert number]
  • Address: [insert physical/store address]

Policy Updates: We reserve the right to modify this policy. Changes will be posted on our website.

This policy complies with EU consumer rights (Directive 2011/83/EU).